Vodafone India threatens Customer for his Facebook comments

Vodafone, a mobile service provider in India, which is also known for its tax row with the Indian Government (in the said dispute, Indian Government claims that Vodafone owes it a tax of $2 Billion, which the company cleverly evaded at the time of buying a bear share stake at Hutchinson Essar; Vodafone finds the claims false), is back in news again. Vodafone has issued a warning to Dhaval Valia, a business journalist stating that the latter's comments on Facebook was presenting a wrong picture of them in the market.

Indian Law Alliance, a legal firm has issued a warning on the behalf of Vodafone, non-ambiguously stating that unless Dhaval Valia removes his statements from the site within 48 hours of the notice, he would be served a defamation suit. Valia, on the other hand sticking to his stand, states that the 3G services provided by Vodafone haven't lived up to their 'promise'; making him file a counter complaint against the company for allegedly causing him 'mental harassment'.

Tech2 enlists Vodafone’s charges -- which include charges like “posting defamatory comments, sending SMSes to top officials, being impolite with a female executive). Valia on his complaint refutes all such claims and counter attacks Vodafone, for violating his privacy by sharing details of his Facebook posts with their legal firm.

A business threatening an individual who may also be a user of the business’s services is least asked for. With mounting pressure on mobile companies’ traditional revenue in India; due to cheap call rates; there is much competition among companies at areas considered savior like VAS and recently added 3G. In such heightened competition, companies making high promises, making key points hidden, to lure a customer are expected. Hence issuing warning to a person who says the services of a particular company are not up to mark is sad. --------

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